I couldn't believe it, on Christmas Eve 2007 my XBox 360 came down with the "Red Ring of Death". I was a little worried at first, because I have had my XBox 360 for well over a year now and I didn't think it was still covered under warranty. I checked and repairs would cost around $150, but then I found out that I wouldn't be charged anything since Microsoft has extended the warranty for up to three years.
What was really cool is the return process can all be done online: http://www.xbox.com/support/contact.
I choose this option and received my free return shipping box today, in about a week even with the holidays, and the weekend. All in all, so far, it hasn't been a bad experience at all.
So tomorrow I'll mail my XBox 360 back to Microsoft and hopefully soon I shall see her again, safe and sound and ready for me to unlock the Dead Rising Zombie Genocider Achievement.
Zombie Genocider (20)- TYPE: 1 Play REQ: Defeat at least 53,594 zombies. [NOTE: The population of Willamette, Colorado before the zombie outbreak was 53,594.]
